Since the beginning of this year, Qingdao Zhuoya Machinery Co., Ltd. has set up customer service telephones and customer service specialists according to the actual situation. In the case of providing new customers with on-site arrangement and commissioning of new production line services, we plan and prepare in advance, and organize technical personnel to visit the old customer activities, return visits to old customers who have not been able to visit the door temporarily will be conducted via telephone or video.
During the visit and return visit, we mainly learned about the usage of the customer’s PET broom wire drawing machine, PP broom wire drawing machine, PET rope wire drawing machine and rope making machine, PET PP wig fiber drawing machine and other plastic drawing machine equipment, on-site or video answer the difficult problems encountered by customers during the operation, introduce the use and maintenance of plastic wire drawing machine equipment, and solicit customer opinions and suggestions on Qingdao Zhuoya Machinery. At the same time, we provides customers with personalized services such as efficiency improvement during operation and guidance on energy saving and consumption reduction, which are well received by customers.
Up to now, Qingdao Zhuoya Machinery has visited more than 50 old customers and conducted comprehensive and detailed equipment diagnosis, laying the foundation for better and more targeted customer service work and winning the trust and satisfaction of customers.
Post time: Oct-27-2020